Operations Manager

Operations Manager

Cunningham Swan LLP, one of southeastern Ontario’s leading full-service law firms for over 120 years, is searching for a Human Resources Manager.  Located in the heart of downtown Kingston, we enjoy a high volume of interesting and quality work and a reputation for excellence.  Our firm is collegial and supportive, and our community is ideal for raising a family, enjoying beautiful Lake Ontario and the Thousand Islands, and achieving a balance between work and the other pleasures in life.

Reporting to the Managing Partner, this role is responsible for improving operational efficiency, overseeing day-to-day activities, and managing various administrative, human resources, and information technology functions. The Operations Manager works closely with the Managing Partner, Executive Committee, and other stakeholders to position the firm for future growth and success.


  • Enhance operational efficiency by eliminating unnecessary reporting, implementing new processes, standardizing procedures, and overseeing training and development initiatives.
  • Supervise the day-to-day activities and ongoing projects of the legal team members.
  • Collaborate with the Office Administrator to maintain and optimize the firm’s physical facilities and equipment, liaising with landlords, contractors, and vendors as necessary.
  • Coordinate department and firm-wide events with the Office Administrator.
  • Work with the Marketing Committee and third-party suppliers to promote the firm within the community through events, sponsorships, and social media/print media marketing.
  • Attend meetings of the Partners, Executive Committee, and other assigned committees.
  • Ensure the implementation of decisions made by the Partners and Executive Committee.
  • Develop strategies with the Managing Partner and Executive Committee to position the firm for future success.
  • Ensure adherence to key performance objectives to meet firm and client expectations.
  • Engage in risk management, quality control, and other general management functions.


  • Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree (e.g., MBA) is preferred.
  • Professional certifications in management or operations (e.g., Certified Manager (CM), Project Management Professional (PMP)) are an asset.
  • Minimum of 5-7 years of experience in operations management, preferably in a legal, professional services, or corporate environment.
  • Proven track record of successfully managing administrative and operational functions.
  • Experience in human resources management and information technology oversight.
  • Strong project management skills with experience in process improvement and efficiency initiatives.
  • Familiarity with risk management and quality control practices.

We offer a competitive salary package with excellent benefits, including a pension plan and Health Care Spending Account.  Still not convinced? Check out what our current staff and lawyers have to say about life at Cunningham Swan: https://cswan.com/join-us/

Cunningham Swan is an equal opportunity employer. We welcome and encourage applications from people living with disabilities and those from diverse backgrounds.  

Inquiries should be directed, in confidence, to [email protected]. The closing date for applications is June 30th,2024.


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